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HOW DO YOU BRING VALUE?
As a manager, your job is to help make everyone on your team become better.
By Tom Wall
Today is going to be another busy day, right?
What’s the most important thing on your To-Do
List today? Let me rephrase that. Of all of the
things you’re going to do today, what will bring
the most value to your team? Yes, there is a
difference. Now, I’m not saying everything you do isn’t
important. If there’s work that needs to be done,
then yes, it’s important. The real question is, “Are
you the person who should be doing it?”
You can’t fill your entire day with all high-level
management jobs. But at some point you must
ask yourself: “As a manager, am I doing highly
valuable work that only a manager can do? Or, am
I doing jobs someone else should be doing?”
Which of these two jobs will have a bigger impact
on your herd’s performance and your team’s
productivity? After discovering calves are getting sick because
people aren’t washing colostrum buckets and
bottles, some managers are too busy hauling
animals to market to make sure everyone
adheres to the new colostrum management
protocols. While the manager is busy driving
yesterday’s animals down the road, who’s making
sure everyone is taking care of the animals of
tomorrow? Let’s be honest. Most of us, given the
opportunity, choose to fill our days with the jobs
we like to do and delegate the tasks we don’t.
Unfortunately, many dairy managers prefer to
Are you delegating the most valuable
get on a piece of equipment and do “manual
work? For example, instead of training new
labor jobs” while they disregard or delegate
milkers and making sure they follow the milking
the “manager jobs” involving employee-related
routine, some managers delegate that task to one responsibilities. Sure, the manual labor tasks must
of their other milkers, while they spend the rest
be done. But every time a “manager” chooses to
of the week cutting down trees along fence lines. do these jobs, the team loses its leader.
11 Dairy CoachTM Tom Wall
Managers are not just higher paid “task
masters” who complete their own To-Do List.
How do managers create value?
Managers get paid “manager wages” because
they leverage one person’s time across the entire
team and get better performance from everyone.
When managers choose to do an “individual” job,
they’re only as valuable as the work they’re able
to accomplish as an individual.
So, how valuable is a “people manager” who
doesn’t actually manage people? Think of it
this way: If your feeder doesn’t feed or a milker
doesn’t milk, how long could you allow that to go
on? Not very long, right?
But at some dairies, it seems managers
have higher expectations for their entry-
level employees than they do for themselves.
They expect their milkers to follow protocols
consistently and communicate what they see. At
the same time, these managers don’t follow up
consistently and don’t give feedback when they
see people working correctly or incorrectly.
Ultimately, managing people isn’t something
you do after you get all your “real work” done, or
when you finally have time. Managing is your job.
As a manager, your job is to help make everyone
on your team become better. Managers are not
just higher paid “task masters” who complete
their own To-Do List.
You bring value when you make things easier
and better for your team. You bring value by
helping people improve results. You bring value
when you influence others to do what you need
them to do. You bring value every time your efforts
grow revenue or reduce expenses.
In the end, you bring the most value when you
help other people reach their true potential. How
do you plan to bring value today?